Frequently Asked Questions
Everything you need to know about our premium wool essentials.
What makes Merino wool better than traditional wool?
Merino wool fibers are much finer and softer than standard wool, meaning they don't itch. They offer superior temperature regulation, moisture-wicking properties, and natural odor resistance for all-day comfort.
How should I care for my Woolly garments?
To extend the life of your clothing, we recommend machine washing on a cold, gentle cycle with wool-safe detergent. Lay flat to dry or tumble dry on the lowest heat setting to prevent shrinkage.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Simply visit our returns portal to start a request and receive a prepaid shipping label.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
Are your products ethically sourced?
Absolutely. We only partner with suppliers who adhere to strict animal welfare standards and sustainable farming practices to ensure our wool is both high-quality and ethically produced.