Returns & Exchanges
At Woolly Clothing Co, we want you to love your merino wool gear, which is why we offer a 30-day window for returns or exchanges on all unworn and unwashed items. Our goal is to ensure you find the perfect fit and performance for your active lifestyle without any hassle.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once submitted, a prepaid shipping label will be generated for you to download and print at home.
Package Your Gear
Place the items in their original packaging, attach the return label securely to the outside, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned items, we will issue a refund to your original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing